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General FAQ
Answers to general questions about the Peddle service.
52 articles
What is Peddle?
What types of vehicles do you purchase?
What if my vehicle has new or aftermarket parts?
Supported Browsers
How can I schedule or reschedule my pick up?
How can I update the name on my offer or account?
I am handling the sale for my spouse (child, parent, relative, etc.), do they need to be there when the car is picked up?
What happens to my car after it's been picked up?
How do I get an offer to sell my car?
How can I update the email address on my account?
How can I see the current offer for my vehicle?
How can I reset my password?
I'm selling more than one vehicle. Where can I see all my offers?
How can I update the phone number on my account?
I left something in my car. Can I get it back?
Can I save my information and come back later?
How quickly will you pick up my car?
Do you service my area?
Why has my offer changed?
Will I receive a receipt once my car has been picked up?
Typically, how long does the entire process take?
Will the offer change?
Can I cancel my offer request?
What is a carrier?
Do I need to drive my vehicle to the tow truck?
I need my car picked up ASAP. Is there any way to speed up the process?
Where can I find my VIN?
Why do you need my VIN?
I have not received any emails from you. Why?
Why does my confirmation email say that the assigned tow company is in a different state?
Can I sell you my vehicle if I still owe money on it?
Do I need to bring my car somewhere to be appraised or inspected?
Do I need to be there when you pick up my car?
Can you pick up my vehicle the same day?
It’s been 24 hours, and I have not heard from the assigned tow company. What should I do now?
What should I do to get ready for my pick up?
Do you run a background check on your carriers?
Do you buy items other than cars?
Can you pick up cars off the highway?
Do you buy or sell car parts?
Can you pick up vehicles that are abandoned on my property?
My vehicle is located in a garage. Can you still pick it up?
Why was my offer canceled?
Do you buy cars with a missing or damaged transmission?
When exactly is a car considered “drivable”?
Do I have to have keys to sell my car?
Do you buy cars that are damaged or missing parts?
I have a chip or crack on my windshield. Is it considered damaged?
I need to edit my car’s condition information. How can I do this?
Does it help my offer if I have new parts?
How can I add a VIN to my vehicle information?
Can you pick up my car now and I'll send you the title or keys later?