General FAQ

What if my vehicle has new or aftermarket parts?

Selling a vehicle with new or aftermarket parts

Written by Mark Redmond
Updated over a week ago

How can I schedule or reschedule my pick up?

Scheduling or rescheduling your sale

Written by Shana Goodfellow
Updated over a week ago

How can I update the name on my offer or account?

Written by Shana Goodfellow
Updated over a week ago

I am handling the sale for my spouse (child, parent, relative, etc.), do they need to be there when the car is picked up?

Written by Shana Goodfellow
Updated over a week ago

What happens to my car after it's been picked up?

Written by Shana Goodfellow
Updated over a week ago

What is Peddle?

Written by Jason DeLorenzo
Updated over a week ago

What types of vehicles do you purchase?

Written by Jason DeLorenzo
Updated over a week ago

How do I get an offer to sell my car?

Getting an offer from Peddle

Written by Jason DeLorenzo
Updated over a week ago

How can I update the email address on my account?

Changing the email address associated with your account

Written by Shana Goodfellow
Updated over a week ago

How can I see the current offer for my vehicle?

Viewing your current offer

Written by Shana Goodfellow
Updated over a week ago

How can I reset my password?

Resetting your password to gain access to your account

Written by Shana Goodfellow
Updated over a week ago

I'm selling more than one vehicle. Where can I see all my offers?

Viewing all your Peddle offers

Written by Shana Goodfellow
Updated over a week ago

How can I update the phone number on my account?

Updating an incorrect phone number

Written by Shana Goodfellow
Updated over a week ago

I left something in my car. Can I get it back?

Retrieving items from a vehicle that's already been picked up

Written by Shana Goodfellow
Updated over a week ago

Can I save my information and come back later?

Saving your information to be completed later

Written by Jason DeLorenzo
Updated over a week ago

How quickly will you pick up my car?

When your carrier will contact you and pick your car up

Written by Jason DeLorenzo
Updated over a week ago

Do you service my area?

Where Peddle operates

Written by Jason DeLorenzo
Updated over a week ago

Why has my offer changed?

Reasons behind offer changes

Written by Jason DeLorenzo
Updated over a week ago

Will I receive a receipt once my car has been picked up?

What documentation will you provide for my sale?

Written by Jason DeLorenzo
Updated over a week ago

Typically, how long does the entire process take?

Scheduling and pick up timeline

Written by Jason DeLorenzo
Updated over a week ago

Will the offer change?

Is my offer amount guaranteed?

Written by Jason DeLorenzo
Updated over a week ago

Can I cancel my offer request?

Cancelling your offer if you no longer want to sell with Peddle

Written by Jason DeLorenzo
Updated over a week ago

What is a carrier?

What do you mean when you say "carrier"?

Written by Jason DeLorenzo
Updated over a week ago

Do I need to drive my vehicle to the tow truck?

Will I need to figure out how to get my car to the tow truck?

Written by Jason DeLorenzo
Updated over a week ago

I need my car picked up ASAP. Is there any way to speed up the process?

Written by Jason DeLorenzo
Updated over a week ago

Where can I find my VIN?

Finding your Vehicle Identification Number (VIN) is easy!

Written by Rob Bari
Updated over a week ago

Why do you need my VIN?

Why can't I complete my offer without providing the Vehicle Identification Number?

Written by Jason DeLorenzo
Updated over a week ago

I have not received any emails from you. Why?

Where are the emails I was supposed to receive?

Written by Jason DeLorenzo
Updated over a week ago

Why does my confirmation email say that the assigned tow company is in a different state?

Is my carrier really in a different state than my vehicle?

Written by Jason DeLorenzo
Updated over a week ago

Can I sell you my vehicle if I still owe money on it?

My car has a lien, can you still buy it?

Written by Jason DeLorenzo
Updated over a week ago

Do I need to bring my car somewhere to be appraised or inspected?

Do you need to see my car before I can get an offer?

Written by Jason DeLorenzo
Updated over a week ago

Do I need to be there when you pick up my car?

What if I can't be there for the pick up?

Written by Jason DeLorenzo
Updated over a week ago

Can you pick up my vehicle the same day?

Written by Jason DeLorenzo
Updated over a week ago

It’s been 24 hours, and I have not heard from the assigned tow company. What should I do now?

Why haven't I heard from my carrier yet?

Written by Jason DeLorenzo
Updated over a week ago

What should I do to get ready for my pick up?

How should I prepare for my pick up?

Written by Shana Goodfellow
Updated over a week ago

Do you run a background check on your carriers?

Is there a screening process for your buyers?

Written by Jason DeLorenzo
Updated over a week ago

Do you buy items other than cars?

What types of vehicles do you purchase?

Written by Jason DeLorenzo
Updated over a week ago

Can you pick up cars off the highway?

My car broke down on the side of the road. Can you still pick it up?

Written by Jason DeLorenzo
Updated over a week ago

Do you buy or sell car parts?

I'm looking to buy or sell car parts. Can you help?

Written by Jason DeLorenzo
Updated over a week ago

Can you pick up vehicles that are abandoned on my property?

I need to get rid of an abandoned vehicle. Can you help?

Written by Jason DeLorenzo
Updated over a week ago

My vehicle is located in a garage. Can you still pick it up?

Can you pick up vehicles from a garage?

Written by Shana Goodfellow
Updated over a week ago

Do you buy cars with a missing or damaged transmission?

How to answer condition questions if your car is missing or has a damaged transmission

Written by Shana Goodfellow
Updated over a week ago

When exactly is a car considered “drivable”?

How should I answer "Does it drive?"

Written by Jason DeLorenzo
Updated over a week ago

Do I have to have keys to sell my car?

Do you buy cars without keys?

Written by Shana Goodfellow
Updated over a week ago

Do you buy cars that are damaged or missing parts?

Will you buy my car even if it isn't complete and intact?

Written by Jason DeLorenzo
Updated over a week ago

I have a chip or crack on my windshield. Is it still considered intact?

How should I answer "Any damaged, mirrors, glass, or lights?"

Written by Jason DeLorenzo
Updated over a week ago

I need to edit my car’s condition information. How can I do this?

My vehicle's damage, mileage, or location was entered incorrectly. How can I fix it?

Written by Jason DeLorenzo
Updated over a week ago

Does it help my offer if I have new parts?

Is my car worth more since I replaced some parts?

Written by Jason DeLorenzo
Updated over a week ago

How can I add a VIN to my vehicle information?

Entering your VIN

Written by Shana Goodfellow
Updated over a week ago

Can you pick up my car now and I'll send you the title or keys later?

Scheduling a pick up without a title or keys

Written by Shana Goodfellow
Updated over a week ago