⚡ If the Carrier did not show up during the scheduled pickup window, contact the Carrier directly using the contact information in your account to get your pickup back on track.
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🗒️ Here's how
Check your email and text messages from Peddle for updates
Locate your Carrier's contact information by Logging in to your account at peddle.com
Call the Carrier directly to confirm your pickup time or to reschedule
If you are unable to reach the Carrier by phone, chat with Peddle support and we will help locate your Carrier or get your pickup rescheduled right away
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💡 Good to know
If a Carrier experiences an unexpected delay, they will contact you as soon as possible
Your accepted Offer amount will not be affected by a missed or rescheduled pickup with your current Carrier, as long as your vehicle details remain accurate
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🗣️ Frequently asked
The tow company never showed up during my pickup window
I have been calling the Carrier and no one answers
My driver never called or showed up for my scheduled pickup
The tow company cancelled my pickup what do I do now?
My Carrier stopped responding after we scheduled a pickup time